Refund policy
Return & Refund Policy
We want you to love your purchase! If you’re not completely satisfied, you have 30 days from the date you receive your order to request a return.
Eligibility for Returns
To be eligible for a return:
- Items must be unworn, unused, and in the same condition as received
- Original tags must be attached
- Items must be in the original packaging
- You must provide a receipt or proof of purchase
How to Start a Return
To start a return, please contact us at info@fishprettyboutique.com.
Once your return is approved, we’ll send instructions on how and where to send your package.
Important: Returns sent without prior approval cannot be accepted.
Return Address:
[INSERT RETURN ADDRESS]
Note: Return shipping costs are the customer’s responsibility.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Personal care products (e.g., beauty items)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
If you’re unsure about a specific item, contact us before purchasing.
Exchanges
The fastest way to get the item you want is to return your original purchase and place a new order once the return is approved.
Refunds
After we receive and inspect your return, we will notify you of the refund approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at info@fishprettyboutique.com
